Business process outsourcing has opened the doors of third world countries like the Philippines to global business, inspiring local talent to attain world-class credentials and eligibility. Now that the country has proven its capability at providing a highly qualified pool of human resources, companies around the globe have seen the wisdom of outsourcing in the Philippines. In fact, the Philippines is one of the top recipients of outsourced business processes worldwide.

Through business process outsourcing, companies are able to streamline their operations and lower costs. Certain work processes are sourced out at a fraction of the cost of in-house counterparts. Not only are resources saved but company management time is freed up, as well, to enable them to focus their attention to core business competencies, maximizing the company’s specialization and leveraging income and profit.

Back Office and Front Office Procedures

Business process outsourcing is divided into back office procedures and front office procedures. Back office procedures are internal functions that include, among others, human resources administration, payroll, tax compliance, purchasing and disbursement, order entry, billing and collection, and cash and investment management. Front office procedures are external functions that include, among others, customer relations, marketing and technical support. This contributes to customer satisfaction, strengthens brand loyalty and increases market share.

Front office procedures are often handled by contact centers or call centers. Contact centers provide more comprehensive services beyond voice calls. Unlike call centers, contact centers use a multi-channel contact management platform where customer interaction may also be done over the web or through email, fax and even instant messaging.

Inbound and Outbound Calls

Contact centers handle either inbound or outbound calls. Inbound calls are calls from customers or employees of a client company. The calls are received by a help desk and, depending on the caller’s needs, are routed to the most appropriate persons to handle them. These calls are usually related to customer service needs, sales or technical support.

The contact center is bound by a service-level agreement with the client company, where service goals are stipulated. Several metrics are used in measuring performance, including first call resolution, average handle time and average queuing time.

Outbound calls are made by contact center associates to clients, customers or a lead list. This could involve telemarketing to prospects or current customers, or collections on overdue bills. The interaction is often recorded or tracked by special programs.

Business Process Outsourcing in the Philippines

Business process outsourcing in the Philippines offered by Web Dot Com includes software development and maintenance, animation and graphic design, back office processes, and inbound and outbound contact center solutions. Contact center associates can set appointments, do customer profiling and acquisition, conduct business to business telesales, process credit cards, manage leads, manage customer relations and provide customer support and technical support.

Aside from business process outsourcing, Web Dot Com also offers comprehensive website development services, including web design, e-commerce solutions such as online store applications for online shopping and online payment, content management systems, advanced portal development and other custom programming,  web based database programming, website maintenance and support, search engine optimization, search engine marketing and social media marketing.

Established in the Philippines in 1998, Web Dot Com has in the last ten years succeeded in positioning itself well as an ideal business partner for companies in its home turf, as well as in the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Korea, Hong Kong and the British Virgin Islands. It is committed to giving top quality service to fully support to its clients’ business growth, believing that the client’s success is its success.

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Many companies have already realized the many benefits of business process outsourcing (BPO). With the current global economic crisis, these benefits have become even more apparent. Time, energy and resources need to be conserved at home in the First World. It would be much cheaper to outsource many tasks to countries in the Third World, like India, China and the Philippines. This will increase productivity and efficiency while cutting down on costs. Companies that outsource business services then become more flexible and nimble.

Outsourced services include manufacturing, software development, web development, finance, accounting, human resources and customer service, among others.

With business process outsourcing, a company does not have to invest in costly assets or set up expensive work structures that will have fixed costs. It will not have to purchase expensive equipment that may have to be amortized for many years and may even become outdated and outgrown with rapid technological advances.

Outsourced business processes are paid for per service. This means a company can immediately adjust to changes that may require more or less work and pay for only exactly what is needed. This flexibility greatly enhances resource management and frees up much capital.

A company that uses business process outsourcing is also able to focus more on its own core competencies. Once a company has identified its most valuable activities for its core business, other secondary activities and processes can be outsourced. The company can then concentrate its key people’s energies and talents on what they do best.

Business process outsourcing, thus, enables a company to expand without sacrificing its agility and speed in responding to changes and opportunities. The usual bottlenecks that arise in bureaucratic operations are eliminated. Expansion is also made possible when more capital is freed up.

One drawback to business process outsourcing may be dependence. A company may become too dependent to its BPO service provider. This will not pose much of a problem, though, because there are numerous service providers to choose from in case the current one fails to meet expectations. Most BPO vendors have similar capabilities in terms of the services they offer. Most also have similar rates.

Companies should, however, beware of unscrupulous BPO vendors who fail to meet service level agreements. Oftentimes, problems arise when there are unclear issues left in the contract or when there are unforeseen changes in requirements within the contract period. Much care must, therefore, be taken in choosing the right BPO service provider.

Web Dot Com Website Development Philippines, Inc. offers various business process outsourcing services for companies around the globe who are outsourcing web development and other back office and front office business services. It has clients from the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Hong Kong, Korea, the British Virgin Islands and the Philippines.

Web Dot Com is a web hosting provider that offers domain name registration and low cost advanced web site development packages from its Manila office. Its services span advanced interactive database driven web site development, advanced portal development, heavy web based programming, web application development, content management systems, good website design, graphic design and multimedia components including flash animation development, e-commerce site solutions including a shopping cart using osCommerce, web site maintenance and support, search engine optimization, search engine marketing and social media marketing. Its programmers and web site developers are experts at php, mysql, JavaScript and other internet tools and languages.

Web Dot Com Website Development Philippines, Inc. is your One Stop Shop Internet and Contact Center Solutions Vendor for the Global Market. Make it your business process outsourcing partner.

Web Dot Com Website Development Philippines, Inc.
Address:
2nd Floor, BT&T Center
#20 E. Rodriguez Jr. Ave., Libis (C-5),
Quezon City, 1110 Philippines
E-mail: info@webdc.com.ph
Telephone numbers: (632) 634-4625; (632) 635-6104

If you’re doing article marketing for any length of time you’ll find that you’re doing a lot of writing, writing, and more writing!

After a while you start to wonder, “Is there an easier, faster way to write articles?”

I think there is.

The goal is to write an article of excellent quality with minimal time and effort. Coming up with a standard writing process that you’ll use each time is very helpful at side railing procrastination and jump starting the writing process.

Here’s an effective writing method that I use that will help you write articles more efficiently:

1) What will your article be about?

I encourage you to think about writing articles that teach your target market something. The free reprint articles used in article marketing are educational articles (rather than sales pitches).

So, when you’re trying to think of an article topic, think in terms of teaching. ‘How to’ articles are great, and so are ‘Top Tips’ articles.

You might ask yourself, “What are the top 10 questions that customers frequently ask me?”

Or, “What are the top 10 areas of misunderstanding or problems that customers ask me about?”

From there, you’ll likely be able to pick out an area that should be covered in an article. If you’ve come up with 10 ideas, then each idea can become a separate article.

2) Make your notes.

After you’ve determined your topic, start writing notes on the points you’ll cover in your article.

These are just quick, brief notes–no need to try to craft an amazing sentence or paragraph (you’ll be doing that later).

What are the points you need to cover?

How many points do you have?

Is this topic generating too many valuable points to cover in the space of one article?

If so, you can always save some of the points for another article.

Note: If you do create 2 or more articles out of this same topic, please resist the urge to title your articles Part 1 and Part 2. Each article needs to be able to stand on its own, as a reader won’t necessarily be seeing all of your articles–they may be seeing just one of your articles. So, you shouldn’t mention Part 1, etc or say in your article body “This is Part 1 of my 3 part series”. Just treat each article as if it were your only article, so that it makes sense even if a reader stumbles across just that article.

3) Organize the order of your article.

After you’ve got all the major points you’d like to cover jotted down in note form, it’s time to get them in order.

If you’re doing a Top Tips article, then you might try the strategy of including 2 of your strongest tips as the first two items in your list, and one other of your strongest tips as your final item in your list. This is a little trick for leading readers through you article–by starting off strong you lure them into the body of your article. By finishing strong you lure them into reading your resource box (and leave them with a positive impression).

4) Create a rough draft.

After you’ve got your list of the points you’d like to cover and all the points arranged in the proper order–write!

Don’t over think things. This is your first draft, and you’ll have time later to polish things up. Right now you’re fleshing out your content and seeing how much valuable information you can provide in the limited word count of the article.

I always shoot for a 700-800 word article because articles of that size are most attractive to ezine publishers. That’s also long enough for a decent amount of information to be conveyed.

After your first draft is complete, take a word count and make adjustments as necessary.

5) Step away from your article.

Yes, that’s right–I know you’re eager to submit it, but patience has it’s rewards.

Put the article away for at least 24 hours and then read it over with fresh eyes. By giving your mind a break from the article, you’re better able to see any errors or awkward phrasing.

Make your edits, and then you’re ready to submit!

It may sound like extra work to do all this pre-arranging, but believe me it cuts down on the overall writing and editing time. This is how professional writers work–why not learn from the pros? By following a writing process such as this one, you’ll save yourself time, and you’ll produce quality articles more quickly.

Twitter is the newest “latest & greatest” fad in the internet marketing world. It allows for a very easy opportunity to send your message to thousands and thousands of people instantly. The trick is that you have to get a very large number of people following you (and hence, seeing your message) for Twitter to make an impact.

Lets face it, if you’ve only got 1,000 people following you & you send out an offer that gets a 2% click through rate… big whoop, you just got 20 clicks. Who cares?

The most common method of growing your twitter following is to follow mass amounts of people, and a certain percentage will follow you back.

The two most common ways of following people are:

a) Navigate to a leader in your market, look at their followers, and manually click the “follow” button next to each one of them

b) Have one of your outsourced minions do the above

Those two ways are ineffective. If you do it yourself, you’re spending a lot of your own time doing monkey work. It’s not fun. It’s not valuable. And if you rely on an overseas outsourcer to do this for you, they won’t always make the best decisions on whose followers to follow.

This is where Twitter Hummingbird will help. The software opens up & logs into one of your Twitter accounts. You navigate to someone’s followers and click “follow all.” That’s it. Done. The Hummingbird client will keep following until you tell it to stop, or until you hit one of the Twitter soft caps.

There are two other areas where Hummingbird is very useful:

1) Mass unfollows – you need to do this fairly often so that your ratio is within the 110% soft cap. Currently, there’s a free tool called Twitter Karma that can do this for you, but Twitter Karma will only unfollow 70-80 people at a time… which makes a large unfollow very time consuming and cumbersome. Since Hummingbird doesn’t use the Twitter API (it logs directly into your account instead), you can just press the “unfollow all” button, and it’ll take care of all your dirty work for you with no effort on your part.

2) Protected VIP’s – often, you’ll want to follow people on Twitter who will NOT follow you back. Most commonly, this will be celebrities or leaders in your market who you do not know personally. If you’re using a tool like Twitter Karma to do your mass unfollows, you’d have to manually look through your list & uncheck these VIP’s to prevent them from getting unfollowed. This is another huge chore. Hummingbird solves the problem by allowing you to create a “protected VIP list” – once you add someone to this list, they’ll get skipped over whenever you do a mass unfollow through the tool.

So if you’ve got an aggressive follow/unfollow strategy on Twitter, Hummingbird will make your life much easier for the above reasons.

However, that being said, there are 3 areas where Hummingbird could stand to improve.

a) No Mac Version – it’ll still work on a Mac, but you have to run it through Parallels or VM Firmware. That’s not ideal. Maybe they’ll come out with a Mac version eventually, but for now, it’s only PC based.

b) No hashtag support – it would be great if you could tell it to follow people based on hashtag use. This is not an option right now; the only follow method is to follow another Twitter user’s existing followers.

c) Can’t use it as your main Twitter client – its too slow and clunky. Although that doesn’t really matter, since you’d be doing all your tweeting either directly from twitter.com or Tweet Deck, or whatever your favorite tool is.

We Buy Your Business

Getting out of business is a process. The length of time required to complete the process is directly related to the complexity of the business, and the circumstances underlying the decision to get out. Planning how you exit your business is just as important as how you started it.

The exit process, timing of events; and tasks associated need to be tailored to the type and complexity of the business. Each case is individual because reasons for dissolution differ, and problems that arise are unique to each circumstance. The following checklist contains key elements that should be evaluated as early in the exit process as possible to eliminate pitfalls later on.

The process for exiting a business should include evaluation of the following points:

1. Engage Professionals & Consultants as Team Members.

2. Prepare a List of Assets & Perform a Physical Inventory.

3. Perform a Valuation of the Business.

4. Prepare Detailed Plan & Assign Responsibilities.

5. Release Announcements & Notices.

6. Conclude or Transfer Contract Obligations.

7. Dispose of & Transfer Assets.

8. Settle Accounts Payable & Debt Obligations.

9. Prepare Final Financial Statements & Tax Returns

10. File Articles of Dissolution.

11. Prepare & Issue Special Filings, Notices, Informational Returns, & Taxes.

12. Receive Tax Clearance Notice.

13. Close Bank Account.

14. Store Business Records

The process for successfully exiting a business requires the same amount if not even more planning as starting the business. While the process may be easier, it is likely to be less enjoyable and more stressful. The best advice for business owners is to incorporate potential exit strategies in the early stages of setting up their business. Vigilance and diligent managerial oversight is needed to ensure that complications and problems which could affect dissolution, and net value, do not develop into roadblocks. When the time comes to divest or sell the business, be sure to engage the relevant expertise needed, and prepare an action plan.

We Buy Your Business enables clients an opportunity to sell businesses and business assets fast for cash. If your exit strategy requires a quick divesture option Contact WBYB for cash offer NOW. Website: www.WeBuyYourBusiness.com